Parcelforce Complaints Dept
Parcelforce Complaints Form is a Waste of Time
I wanted to vent this here and to let people know what a heartless, rubbish company Parcelforce is.
Just before Christmas one of my customers commissioned me to make a memorial stone for a memorial service for a dead colleague. I made the memorial and sent it using Parcelforce whom I have account with.
My customer called me understandably upset that the memorial did not arrive in time for the service. Even though it was sent to arrive three days before the service. On checking Parcelforce’s online tracking I saw that the parcel was not delivered due to it being improperly addressed.
Improperly addressed! When you use Parcelforce now, if you are an account customer, all bookings are taken online and you cannot enter a wrong address. You enter the postcode and then you select the number of the road or the house name. It just so happens that my delivery was to a stately home and it was the only address in that postcode!
To add insult to injury, my customer had called the Parcelforce depot where the parcel was held up to arrange a redelivery and enquire why it had not arrived when it was supposed to be, was given a torrent of abuse!
I took time to compose a formal complaint to Parcelforce and submitted it using their online form and they didn’t even bother to reply.
Subsequently I have found a better company and I have never used Parcelforce since. Neither have I paid their last two bills – though I suppose that I will have to, as it’s not worth sabotaging my credit rating over.
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1 comment
I sent a antique sword to Germany via Parcelfarce. It took 15 days to get there and the parcel was damaged and my buyer demanded his money back. I tried to claim for the damage and filled in the form with attached pictures and even a CD with pictures.No response. Two months later I phoned and was told they didn’t handle “Antiques,weapons,firearms.I pointed out that the parcel had a customs form saying it was an “Antique Sword” with a value of £1000 and that they were more than willing to accept the postage payment plus the insurance premium.What a bunch of muppets!Next time I will use Fedex.