I have used Interparcel for ages with mixed results. Often OK but God help you if something goes wrong! I have just used them for the last time ever.
2 parcels were booked for delivery by TNT as they were both very heavy. 2 days late picking up (which is just by the by). The under trained or under brained courier somehow managed to stick her barcode label to the wrong parcel, even though it was clearly labelled correctly and both parcels ended up at each others addresses.
I let Interparcel know and they didn’t respond (I emailed as the phone waiting time was 14 mins!!). I called the TNT depot myself and let them know the issue. Even so, they managed to utterly destroy one parcel. Costing me £245. The other parcel eventually arrived over a week later. No chance of compensation for the items as they are slate and that is a restricted material (another way to wriggle out of every eventuality) – i.e., you send at your own risk. But, I feel that they should at least refund the fee due to the mix up. At the very least they should bloody respond to the help request!
2 more emails to Interparcel and they still won’t even respond.
AVOID INTERPARCEL AT ALL COSTS!
I honestly doubt that any of the others are any better. They are all so slippery when it comes to any sort of guarantee, claim, complaint, anything. There really is a gap in the market for a courier company that gives a toss. I feel like I am held to ransom by them all.
I have transferred all my business to parceltogo.com – I doubt they are any better but I won’t use Interparcel again out of principle. It’s just a lottery as to when it happens to you and the frustration begins.



They show a pic of David Beckham pulling his shorts up with the headline “Becks shows off his ball skills”. As well as showing his (what I thought was modest – but what do I know?) pant load (the front load, not the back load) he scored two goals as well, three if you count the extra thousands he will make by showing the bulge of his knob!